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Unfortunately, we do not accept any returns on Ready-to-Grow mushroom grow bags due to the fact that they are perishable goods. 

For any issues regarding Ready-to-Grow mushroom grow bags, please email us on the address above.

We can accept returns for growing substrates that are not wanted or accidentally ordered. The following conditions must be met:

• Item must be returned in the same condition that it has been received.
• Item must be unopened.
• Postage is at the customer's expense.

Our Ready-to-Grow mushroom grow bags do not have an 'expiry date', however, we recommend that boxes should be opened as soon as they are received as they contain live, growing mycelium that may suffocate if unopened, due to a lack of oxygen. 

All our mushroom kits must be opened within 5 days after the date of dispatch, otherwise the result isn't guaranteed.

Bags will typically yield another harvest in around 2-3 weeks, given that the right humidity and conditions have been maintained for the grow bag. If you feel the substrate has dried out, you can always pour a cup of filtered water onto the substrate to rehydrate it. The key is to ensure that the substrate is hydrated.